How do I find an expert?
Browse: Go to 'Browse Expert Advice' and select the category in which you are looking for advice. We've split it by Parenting, Health & Wellbeing, Writing and Business.
Search: Use the search box at the top-right of the screen. Type in a subject (‘breastfeeding’), an expert’s name (‘Geraldine’) or a few words.
How do I contact an expert?
If your chosen expert is listed as available, you will see 'Talk Now' displayed beside their profile, along with their advice line number. Simply dial the phone number and be instantly connected. There's no need to register or enter payment details - the cost of the call will come off your phone bill. If the expert displays ‘Send a question’ you can send the expert a question and receive a detailed reply by email within 24 hours.
How can I speak with an expert who is not currently available?
You can select to request a call with an expert by clicking on 'Request a Call' beside the expert's profile. You will then by asked to input your mobile telephone number. Once the expert becomes available, you will receive a free text message to say that you can now speak with them. We endeavour for experts to become available within 24 hours.
If 'Appointment Only' is displayed alongside the expert's profile, you can send the expert a message to request a call by clicking 'Request a Call'.
How can I check if an expert is suitable for me before contacting them?
Every expert has a detailed profile, which includes an introduction from the expert and the expert's qualifications and experiences. If you're still unsure whether an expert is right for you, you can exchange messages via the website. To do this, click 'Send a message' which is displayed at top right-hand side of the expert's profile page.
How do you choose the experts?
Greatvine hand-picks every expert, one-by-one, to ensure you’re speaking with the country’s best. We choose experts based on their qualifications, professional experience and friendliness.
Are calls and emails confidential?
With Greatvine, all calls and emails are strictly confidential.
How can I access the experts' articles and downloads?
All articles are completely free of charge and can be accessed in the Articles tab within the relevant topic section.
For downloads that are not free of charge, you will need to enter payment details to activate the download.
How much do calls cost?
Different experts charge different per-minute amounts for their time. Each expert’s rate is displayed alongside their profile. Because you’re charged per-minute, you only pay for the time you use. There’s no need to book a set period that might cost more than you need.
Prices displayed are from a BT landline. Calls from mobiles and other networks will vary and may cost more. Callers must be aged 18 or over. Please ensure you have the bill-payer’s permission before calling.
How much do emails cost?
The cost of a detailed expert reply by email is £15 per email. If the expert requires more information from you before sending their response, they can ask you to send this which is completely free of charge.
As you will be asked for your mobile phone number in addition to your email address, the cost of the emailed reply will be deducted from your mobile phone bill.
What happens if I call an expert and they’re busy?
If the expert is busy helping another caller, you can choose to receive a text message as soon as they become available.
Where can I leave feedback for an expert?
In the expert’s profile page, click ‘Leave feedback’.
I'd like advice in a topic which currently isn't listed on Greatvine
We are recruiting new experts every week, in a wide range of subjects. If there’s a topic you’d like us to cover, please let us know email@example.com. We’ll try to find an expert for you!
Can I use Greatvine with Skype?
You can use Skype to dial in to a call you have scheduled in advance.
How can I become an expert?
If you are interested in finding out about becoming an expert, please send an email to Natalia Postlethwaite, Greatvine’s Expert Community & Business Director, firstname.lastname@example.org.
Something on the website isn’t working.
Please drop us an email at email@example.com and we’ll have the problem fixed.
If you have a question which isn't answered above, or experience a problem with the Greatvine service, please contact us at firstname.lastname@example.org or call 0208 820 4887. We're here to help!